About the Role
Perform research, analysis, design, test and support of new software programs.
Provide leadership and guidance to junior associates & developers in systems development, testing and maintenance.
Provide application support to shore-based application systems maintaining defined Service Level.
Conduct system testing, troubleshooting, and user acceptance testing (UAT) during implementation.
Collaborate with vendors for technical troubleshooting, updates, and system improvements.
Develop and maintain comprehensive documentation for configurations, workflows, and user guides, ensuring knowledge transfer and continuity of support.
Participate in project activities based on assigned project role.
Adhere to defined IT standards, policies, and procedures while continuously updating technical knowledge and skills through training and exploration of new technologies.
Deliver Level 2/3 support for applications, resolving issues p...
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