Analytics Developer

Are you passionate about transforming data into actionable insights? As a Power BI Developer, you'll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting:

• Create compelling Power BI reports and dashboards. 
• Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations. 
• Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency: 

• Leverage your understanding of BPO (Business Process Outsourcing) metrics: 
• Average Handling Time (AHT) 
• First Call Resolution (FCR) 
• Service Level Agreement (SLA) Compliance 
• Customer Satisfaction (CSAT) o First Reply Time (FRT) 
• Chat Concurrency 
• Attrition 
• Shrinkage 
• Analyze call center data and operational efficiency