Analyste de support technique global - Analyste bilingue français

Long View is your next career partner, a dynamic IT provider that fosters collaboration, innovation, and inclusion. We pride ourselves on having a culture that allows employees to live life to its fullest.

Job Overview

We are seeking a bilingual French‑English Technical Support Analyst (Level I) to join our Global Services team across Canada. The role involves delivering top‑notch level‑1 support for all IT and communication systems used by our service desk.

Please submit your résumé in English.

Responsibilities

• Submit fully documented customer issues into the ticketing system.
• Analyze symptoms, determine urgency, and provide a solution when possible.
• Escalate incidents to the appropriate Level‑II support group when first‑call resolution is not possible, and manage the incident throughout its lifecycle.
• Assist with incident escalation internally and externally.
• Research opportunities for pro...