About the Role
What will you do? Provide remote and on-site technical support to end users via phone, email, chat, and ticketing systems;
Diagnose, troubleshoot, and resolve hardware, software, network, and application issues;
Log, track, and manage incidents and service requests through to resolution within SLAs;
Escalate complex issues to senior support teams as required;
Install, configure, and maintain laptops, mobile phones, peripherals, and standard software;
Support user account management, access requests, and password resets;
Document solutions, troubleshooting steps, and kn...
This is a first and sometimes second level support role with a team of peers who are based out of Toronto and Calgary. As a key member of our Dream Support Centre team, you will respond to user issues and inquiries over the phone, email, Chat, face to face and through our ticketing system. To give you some scope, you’ll be responsible for:
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