About the Role
Job Title: BPO Analyst – Call/Chat/Email Audit Process
Job Summary:
We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.
Key Responsibilities:
✅ Quality Audits & Compliance:
✅ P...
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