About the Role
Job Title: BPO Analyst – Call/Chat/Email Audit Process
Job Summary:
We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.
Key Responsibilities:
✅ Quality Audits & Compliance:
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