Analyst Role in Workforce Planning

Take your career to the next level as a Workforce Planning Analyst with Intact. Focus on optimizing customer experiences through innovative strategies and real-time scheduling in a hybrid environment.
This analytical role is crucial to ensuring operational effectiveness and maintaining service level standards. You will analyze traffic patterns and assist in maximizing the team’s efficiency. Your contributions will support a culture of collaboration and operational excellence, impacting our business positively.
Key Responsibilities:
• Guarantee smooth operations and service levels
• Lead real-time scheduling transformations
• Create strategies to enhance customer satisfaction
• Analyze and adjust daily performance predictions
• Act as a primary contact for user support
Requirements:
• Degree or diploma in relevant discipline
• Three years’ experience in workforce planning
• Knowledge of Nice-WFM and comparable solutions
• Strong communication skills i...