Analyst, Planning & Scheduling

Description

ROLE       :       Scheduling Analyst

DESIGNATION     :     Analyst, Planning and Scheduling (9A)

LOCATION              :     Gurgaon     

YEARS OF EXPERIENCE    :     2years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :-

• Skill-Based Scheduling for agents
• Defines agents according to skills and proficiencies
• Agent Access & Allows agents to view schedules and acknowledge changes
• Captures, categorizes and measures all “non-working time”, e.g. vacation, meetings, breaks training. & Schedule Inefficiency
• Compares over/under staffing with total staffing hours.  Measures th...