About the Role
Roles & Responsibilities :
· Troubleshoot and resolve system-related issues in Service Management Tool, prioritizing urgency and user impact. Escalate complex problems when necessary.
· Identify areas for process optimization, develop and implement solutions, and track their effectiveness over time.
· Provide support with testing activities and maintain test documentation to support high-quality deliverables.
· Drive and safeguard data consistency across HR IT systems
· Collaborate with Global Application Support Specialists, developers and with other support teams
· Provide continuous support and consulting to the HR ...
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