Analyst - Customer Service & Order Management

Overview

Bruker enables scientists to make breakthrough discoveries and develop applications that improve human life. Their high-performance scientific instruments and analytical solutions allow exploration at molecular, cellular, and microscopic levels.

Summary of Responsibilities

This role manages overall service administration functions:

• Entire Spare Part Order Process Management (OTC)
• Service Support and Logistics as a Back Office Function

Essential Functions

• Overall order process management (SAP & SFDC) following Bruker policy, SOX, ISO, and Revenue Recognition reporting.
• Collaborate across regions with Sales, Planning, R&D, Manufacturing, Finance, and Shipping to meet company and customer requirements.
• Maintain effective communication with internal stakeholders and external customers to achieve Customer Excellence.
• After‑sales service support on additional reque...