Analyst, Customer relations desk

About NetWitness

NetWitness is one of the world’s most established cybersecurity companies, helping enterprises, governments, and military organizations protect themselves against cyber threats. Our platform provides a single, unified view across all attack surfaces—Network, Logs/SIEM, Endpoint, and IoT, enhanced by AI-driven User and Entity Behavior Analytics (UEBA) and SOAR capabilities. Our solutions and incident response services are widely used for incident response and threat hunting, enabling customers to gain better visibility, insight, and actionable intelligence to prevent and respond to cyberattacks.

Role Overview

The Analyst, Customer relations desk, provides front-line (non-technical) customer support to NetWitness internal and external customers. This role acts as a critical coordination point between customers and internal support teams, ensuring timely issue resolution, excellent service levels, and ef...