Analista Técnico

Customer Support Technician – Controls.

We are looking for a Customer Support Technician – Controls to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
• Take ownership of customer issues and manage them through to resolution.
• Investigate, diagnose, and resolve technical problems in automation and controls systems.
• Provide support in rotating shifts (morning/afternoon/evening) covering the time window from 6:00 to 22:00, plus active on-call duty for emergencies (response within 30 minutes).
• Escalate issues according to established procedures when required.
• Generate and maintain technical documentation.
• Perform ...