Analista de Customer Service , Delivery Station Customer Support

Description

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Campinas de Pirajá Salvador



This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.



As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in person, as well as via phone and email.

Empathizing with and prioritizing customer needs.

Upholding company values and treating every customer with respect.

Resolving issues and setting appropriate expectations with customers.

Clearly understan...