About the Role
Amazon Connect Engineer (AWS CCaaS)
Hiring for multiple roles and across locations ( NCR , Pune , Bangalore , Hyderabad & Mumbai)
We are looking for an experienced Amazon Connect (AWS) professional to work on development and L2/L3 support for Contact Center as a Service (CCaaS) solutions. The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
Responsibilities
Design and develop Amazon Connect contact flows, IVR, queues, and routing
Build integrations using AWS Lambda, API Gateway, DynamoDB/RDS, and CRM systems (e.g., Salesforce)
Implement omnichannel solutions (voice, chat, tasks)
Provide L2/L3 production support, troubleshoot issues, and perform root cause analysis
Monitor systems using CloudWatch and coordinate...
Hiring for multiple roles and across locations ( NCR , Pune , Bangalore , Hyderabad & Mumbai)
We are looking for an experienced Amazon Connect (AWS) professional to work on development and L2/L3 support for Contact Center as a Service (CCaaS) solutions. The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
Responsibilities
Design and develop Amazon Connect contact flows, IVR, queues, and routing
Build integrations using AWS Lambda, API Gateway, DynamoDB/RDS, and CRM systems (e.g., Salesforce)
Implement omnichannel solutions (voice, chat, tasks)
Provide L2/L3 production support, troubleshoot issues, and perform root cause analysis
Monitor systems using CloudWatch and coordinate...
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