Full-time
Algorithm Engineer Intern, Marketplace Intelligence & Data - Chatbot (Summer 2026)
Posted by Shopee • Singapore, SG.01, Singapore
About the Role
About The Team
We are the Customer Service Chatbot team at Shopee Singapore, committed to developing multilingual, intelligent dialogue systems that serve a wide range of consumers and sellers. Our focus lies in applying advanced AI technologies - including recommendation systems, Large Language Models (LLMs), autonomous agents, and reinforcement learning - to customer service scenarios, continuously enhancing interaction quality and user experience.
Job Description
Our team aims to apply LLM/Agent technology to our recommendation system and Agent Auto Quality Assurance, thereby improving service satisfaction and efficiency for chatbots and agents. Your scope will include, but not be limited to:
Generative RecSys: Design and develop core components of the chatbot's recommendation, adopting the thought of a generative model (e.g. LLM reasoning/scaling law) to improve CTR of RecSys.
Proactive Support Agents: Modeling user's CS behaviour based on user profiles and historica...
We are the Customer Service Chatbot team at Shopee Singapore, committed to developing multilingual, intelligent dialogue systems that serve a wide range of consumers and sellers. Our focus lies in applying advanced AI technologies - including recommendation systems, Large Language Models (LLMs), autonomous agents, and reinforcement learning - to customer service scenarios, continuously enhancing interaction quality and user experience.
Job Description
Our team aims to apply LLM/Agent technology to our recommendation system and Agent Auto Quality Assurance, thereby improving service satisfaction and efficiency for chatbots and agents. Your scope will include, but not be limited to:
Generative RecSys: Design and develop core components of the chatbot's recommendation, adopting the thought of a generative model (e.g. LLM reasoning/scaling law) to improve CTR of RecSys.
Proactive Support Agents: Modeling user's CS behaviour based on user profiles and historica...
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