Alerts Analyst

Alerts Analyst – Chargeflow

As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system.

Responsibilities

• Transaction Management: Efficiently locate and address alert transactions in the PSP system.


• Refund Processing: Issue refunds for transactions identified as requiring refunds.


• Subscription Management: Cancel active subscriptions associated with these transactions.


• Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet.


• Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes.


• Process Improvement: Offer suggestions and innovative ideas to enh...