Alabang | Operations Manager | E-Commerce

Position Summary:
The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction
 
Overall Responsibilities:
Lead, manage and develop supervisors through interactions and motivation
Foster a culture of team spirit and hospitality
Highly visible and accessible to team via floor presence
Perform supervisor duties as required
Take care of administrative supervisor related functions
Effectively manage attendance/absenteeism
Attrition risk management (alert, communicate and mitigate any potential risk)
Manage and deliver operational results in accordance with service delivery scorecard
Recognize and advance Talent
Drive the selection process for team members
Own the end-to-end employee lifecycle for those assigned 
Drive process improvement by recognizing, communicating and...