About the Role
About the Role:
Were looking for a skilled and detail-oriented AI Agent Testing Specialist to help ensure the quality and performance of our AI-driven voice and conversational agents. This role goes beyond traditional software testing — youll be evaluating how AI behaves, responds, and performs in real-world call scenarios across our communication platforms.
If you enjoy testing interactive systems, analyzing conversational flows, and helping shape how intelligent virtual agents interact with customers, this role is for you.
Key Responsibilities:
- Design and execute scenario-based test cases to evaluate AI agent behavior, accuracy, and naturalness in simulated call environments.
- Test AI call flows, intent recognition, response accuracy, and escalation handling.
- Identify and document behavioral issues, misclassifications, or poor user experiences.
- Collaborate with developers, AI trainers, and QA teams to refine...
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