About the Role
A major financial institution in Toronto is looking for a skilled Solution Engineer to design and implement Contact Centre as a Service (CCaaS) solutions. The ideal candidate will possess expertise in architecting CCaaS solutions with a focus on enhancing customer and agent experiences using innovative technologies. Responsibilities include collaborating with teams to develop solution designs, selecting CCaaS platforms, and ensuring the implementation of AI tools to boost productivity. This role offers competitive rewards from day one.
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