AI Context Engineer

Process Specialist (AI Context Engineer)/Proofreader

Purpose

Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. Additionally, proofread other process specialist guides to ensure accuracy and adherence to processes.

Key Responsibilities

• Map existing customer and operational processes into standardized AI Journey Templates.
• Identify friction points, process gaps, and automation opportunities.
• Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
• Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases
• Conduct validation sessions with Operations, QA, and Clients to ensure process accuracy.
• Proofreading other process specialists' work to ensure SOP adherence.
• Ma...