About the Role
Process Specialist (AI Context Engineer)/Proofreader
Purpose
Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. Additionally, proofread other process specialist guides to ensure accuracy and adherence to processes.
Key Responsibilities
- Map existing customer and operational processes into standardized AI Journey Templates.
- Identify friction points, process gaps, and automation opportunities.
- Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
- Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases
- Conduct validation sessions with Operations, QA, and Clients to ensure process accuracy.
- Proofreading other process specialists' work to ensure SOP adherence.
- Ma...
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