full-time
Agent/Lead Agent - Order Management, Danang Office
Posted by Expeditors • Da Nang, Da Nang, Vietnam
About the Role
Job Description
Position Reports To: Supervisor/Assistant Manager - Order Management.
Working Place: Danang, Vietnam.
Main tasks:
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
Lead level will be required: support the Supervisor/ Manager in the following areas:
- Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service require...
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