full-time
Agent/Lead Agent – Ocean Export Customer Service
Posted by Expeditors • Ho Chi Minh City, Ho Chi Minh City, Vietnam
About the Role
Job Description
Summary Description
Assist the Supervisor/Department Head with all aspects of the department while ensuring the proper and timely movement of freight.
Responsibilities & Duties:
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace ocean export files.
- Ensure timely clearance and delivery of freight to customers for all shipments.
- Ensure documents are sent timely and arrival notices are communicated to the destination for export shipments.
- Ensure accurate and timely client and vendor billing.
- Interact with customers in arranging their international shipments, meeting customer service standards.
- Ensure compliance at all times with regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations or custom...
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