Full-time

Agent/Lead Agent – Ocean Export Customer Service

Posted by Expeditors • Ho Chi Minh City, Ho Chi Minh City, Vietnam

📍 Ho Chi Minh City, Ho Chi Minh City 🕒 February 26, 2026

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About the Role

Job Description
Summary Description
Assist the Supervisor/Department Head with all aspects of the department while ensuring the proper and timely movement of freight.
Responsibilities & Duties:
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace ocean export files.
Ensure timely clearance and delivery of freight to customers for all shipments.
Ensure documents are sent timely and arrival notices are communicated to the destination for export shipments.
Ensure accurate and timely client and vendor billing.
Interact with customers in arranging their international shipments, meeting customer service standards.
Ensure compliance at all times with regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations or customer requirements.
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Job Details

Location Ho Chi Minh City, Ho Chi Minh City
Job Type Full-time
Category Information and Record Clerks
Posted February 26, 2026
Deadline April 07, 2026

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