Full-time

Agent/Lead Agent – Ocean Export Customer Service

Posted by Expeditors • Ho Chi Minh City, Ho Chi Minh City, Vietnam

📍 Ho Chi Minh City, Ho Chi Minh City 🕒 February 26, 2026

About the Role

Job Description

Summary Description

Assist the Supervisor/Department Head with all aspects of the department while ensuring the proper and timely movement of freight.

Responsibilities & Duties:

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace ocean export files.
  • Ensure timely clearance and delivery of freight to customers for all shipments.
  • Ensure documents are sent timely and arrival notices are communicated to the destination for export shipments.
  • Ensure accurate and timely client and vendor billing.
  • Interact with customers in arranging their international shipments, meeting customer service standards.
  • Ensure compliance at all times with regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations or customer requirements.
  • Unders...
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