Agent-Front Desk-Lead

**Additional Information**

**Job Number** 26025634

**Job Category** Rooms & Guest Services Operations

**Location** Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013
VIEW ON MAP (https://www.google.com/maps?q=Aloft%20Madrid%20Gran%20Via%2C%20Calle%20Jacometrezo%204%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management



**POSITION SUMMARY**



Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate gu...