Full-time

Agent, CO Inbound Sales (Pooling)

Posted by Royal Caribbean Group • Pasay, Metro Manila, Philippines

📍 Pasay, Metro Manila 🕒 March 01, 2026

About the Role

Position Summary

This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. Agent is responsible for utilizing sales techniques to finalize sales on one call. Position is also responsible for servicing the direct guests as well as, exceeding their expectations during each call. This position strictly handles inbound calls, including up until the time the guest sails. Agent will be accountable for strategic revenue, conversion, operational and customer service target month to month.


Essential Duties and Responsibilities

  • Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations

  • Servicing existing reservations according to guest requests and in accordance with existing business rules

  • Pr...
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