Full-time
Afterhours/weekend Technical Support Coordinator (Saltillo)
Posted by Link-Worldwide • saltillo, coahuila, Mexico
About the Role
Afterhours/Weekend Technical Support Coordinator
Reports To: Customer Support Manager
Location: Monterrey, Mexico
Environment: Hybrid
Work Schedule
This position is full‑time, Thursday through Sunday, and hybrid (in office Thursday and Friday; remote on the weekend). Coverage is required for the following shifts:
- Weekdays
- 5:30PM to 2:00AM
- 1:30AM to 10:00AM
- Weekends
- 9:30AM to 6:00PM
- 5:30PM to 2:00AM
- 1:30AM to 10:00AM
Responsibilities
- Actively resolve customer‑facing technology‑related issues and inquiries for both Managed and Technology‑only accounts within Redwood.
- Serve as an additional administrative and/or technical resource on active project implementations.
- Learn on the fly and immerse yourself in a program designed to acquire and develop skills needed for continued growth within the...
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