After Sales Manager

Overview

After Sales Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, including:

Responsibilities

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Delivering prompt, professional solutions for customer inquiries
• Working to meet immediate goals of customer interaction
• Training and managing customer service staff in best consumer service practices
• Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
• Sugesting improvements to customer service to higher management and staff
• Implementing improvements to customer service

Skills and Qualifications

• Previous Service Experience
• Comprehensive Industry Knowledge
• Ma...