After Sales Customer Service Representative

Hcreates Information Technology

Job Description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training

Sick Leave, Solo Parent Leave, Special Leave for Women, Volunteer Time Off

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• Handle pre-sale, in-sale, and after-sale customer inquiries via email, including order tracking, returns/exchanges, and shipping issues;
• Provide accurate product advice (e.g., sizing, fabric, style) based on fashion apparel knowledge;
• Collaborate with internal teams (warehouse/logistics) to resolve issues and improve customer experience;
• Document feedback, analyze recurring issues, and optimize email templates;
• Familiar with ERP system, need to apply for refund/reissue for orders in ERP system;

New employee period: After joining th...