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Full-time

After-hours Support Specialist

Posted by FlairsTech • Cairo, Cairo Governorate, Egypt

📍 Cairo, Cairo Governorate 🕒 February 27, 2026
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About the Role

Responsibilities:

  • Monitor different ticket queues outside of support working hours.
  • Understand context provided in the ticket to be able to define its urgency level and priority.
  • Respond to the customers within our SLA.
  • Follow escalation lines and processes in an efficient manner.

    • Requirements:

  • Perfect written English.
  • Very good spoken English.
  • Attention to details and ability to stay alert and vigilant during shift.
  • Flexibility with working hours (rotational shift)
  • Good prioritization skills
  • Process oriented
  • Basic computer skills.

    • Job Details

    • Location Cairo, Cairo Governorate
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted February 27, 2026
    • Deadline April 08, 2026

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