Advisor, User Care

This role reports to the Manager, User Care and offers a choice of remote work or the downtown Nashville office. Candidates will receive training on Zendesk, customer service protocols, and financial wellness, and will be expected to educate and assist customers in a fast and friendly manner.

What You'll Do

• Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Troubleshoot technical problems
• Work with internal departments to meet customers' needs
• Effectively communicate with our engineering team to resolve app bugs and problems
• Perform data entry in various platforms

Who You Are

• 1-2 years of customer service experience preferred
• Conversational level Spanish preferred
• Experience in a customer service or customer-facing role
• Excellent pho...