FULLTIME
Advisor I, Technical Support
Posted by Concentrix Malaysia • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the Role
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
Ready to Apply?
Submit your application today and take the next step in your career journey with Concentrix Malaysia.
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