Advisor, Guest Experience

Position Title: Advisor, Guest Experience

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Experience

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round

FLSA Status: Non-Exempt

Number of Positions: 5

Desired Start Date: May 2026

Position Overview

The Guest Experience Advisor plays a pivotal role in delivering world-class, anticipatory service for our guests. This position is responsible for cultivating strong long‑term relationships, driving year‑over‑year bookings, and ensuring every guest feels valued, understood, and exceptionally cared for. As ambassador of CMH, the Guest Experience Advisor provides highly personalized support from initial booking through first travel experience to ongoing, post‑travel engagement  retention, ensuring that every touchpoint reflects our commitment to elevated servi...