Full-time
Advanced Technical Support
Posted by Concentrix • quezon city, national capital region, Philippines
About the Role
Job Description
We are looking for an Advanced Technical Support Specialist to support clients in implementing, troubleshooting, and optimizing tracking, APIs, and backend integrations .
This role requires a strong mix of technical expertise, problem-solving skills, and client communication , focused on ensuring accurate campaign tracking and data flow across platforms.
Key Responsibilities
- Serve as the first point of contact for clients via chat, email, and ticketing systems
- Troubleshoot issues related to:
- Tracking tools (TikTok Pixel, SDKs, server-to-server integrations)
- API integrations and event tracking
- Analyze API requests/responses and debug server-side events to ensure accurate data flow
- Write and execute SQL queries to extract and validate campaign data
Ready to Apply?
Submit your application today and take the next step in your career journey with Concentrix.
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