Full-time
Advanced Technical Support Engineer
Posted by Cornerstone OnDemand • Krakow, Poland, Poland
About the Role
The Advanced Technical Support Engineer is a member of a high-performing team delivering world-class support for our SaaS solutions. This role is specifically designed for a Dedicated Support Advocate (DSA). Unlike standard support roles, you will own the technical relationship for Elite/Strategic accounts, acting as their primary point of contact and internal advocate.
You must be genuinely excited to help customers resolve complex issues, using structured troubleshooting and proactive communication to deliver an outstanding experience. Our DSAs are strong communicators who bridge the gap between the client and our internal teams; you will advocate for your customers’ needs while managing expectations to ensure strict SLAs are met across your assigned accounts.
**What You Will Do...**
Elite Client Ownership (DSA Engagement)
+ Strategic Advocacy: Act as the dedicated technical lead for a small group of Elite cl...
You must be genuinely excited to help customers resolve complex issues, using structured troubleshooting and proactive communication to deliver an outstanding experience. Our DSAs are strong communicators who bridge the gap between the client and our internal teams; you will advocate for your customers’ needs while managing expectations to ensure strict SLAs are met across your assigned accounts.
**What You Will Do...**
Elite Client Ownership (DSA Engagement)
+ Strategic Advocacy: Act as the dedicated technical lead for a small group of Elite cl...
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