Advanced support engineer for CSS

Advanced Support Engineer – Oracle Customer Success Services

Oracle customer success services provides customers with highly personalized advanced-level premium support and services on all Oracle products and technologies. The role of an advanced support engineer is to deliver expert-level consulting and advisory services, perform architectural design, implementation, and configuration, support customers' Oracle database and cloud infrastructure, modernize infrastructure by upgrading and migrating to the latest cloud platform, and resolve technical issues.

Responsibilities

• Communicate with corporate customers via telephone, written correspondence, and electronic service regarding solutions for technical problems identified in Oracle Database products.
• Manage customer escalations/expectations and ensure timely delivery of high‑quality resolution on technical issues, focusing on root‑cause analysis and prevention.
• Develop and im...