Advanced Associate, Customer Success Assessment & Qualifications

Job Title

Advanced Associate, Customer Success Assessment & Qualifications

Job Description

The Advanced Associate, Customer Success Assessment & Qualifications is a cross‑functional role primarily supporting the verification team by delivering accurate, timely verification checks and resolving customer and internal queries. The role focuses on maintaining high standards of customer service, meeting service level agreements, collaborating effectively with stakeholders, and escalating issues when needed. It requires strong communication, attention to detail, initiative, teamwork, and a continuous improvement mindset aligned with Pearson’s essential behaviors.

We are looking for a proactive, adaptable, and highly organized individual to join our team.

The Advanced Associate, Customer Success Assessment & Qualifications (Verification) is a cross-functional role supporting multiple processes as and when required; however predominantly the ro...