Administrator - L3

Job Title: IT Support Engineer / Technical Support Executive Role Purpose: To resolve, maintain, and manage client software, hardware, and network-related issues based on service requests, ensuring timely resolution and high client satisfaction. Key Responsibilities: Respond promptly to service tickets raised via email, chat, dial-in, or IMS Resolve technical issues related to systems, networks, platforms, and applications Perform root cause analysis and apply corrective actions Install and configure hardware/software as per client requirements Ensure SLA adherence for each ticket based on priority Manage user access and permissions as requested Coordinate with on-site teams for complex issue resolution Maintain timely backups and ensure proper functioning of systems Monitor logs (including Chat BOT data) to close open issues efficiently Ensure zero escalations through quality and timely service delivery

5 Years Experience
Job Title: IT Support Engineer / Technical Support E...