Customer Care Specialist – German (f/m/d) (Barcelona)
To support our Customer Care team we are searching for a Customer Care Specialist – German (f/m/d) (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails) Consistently meet the highest service and KPI standards of the department Establish and maintain relationships to build a portfolio of relevant customers Collaborate closely with Payments, Customs, Warehouse and Shipping WHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing roles Excellent communication, interpersonal skills as well as strong critical thinking and proble...