Admin

Job Summary

The Administrator is responsible for providing administrative support and ensuring efficient day-to‑day operations within the organization. Oversees issue resolution with customers and contractors. Receives and resolves telephone and e‑mail inquiries using professional customer service skills.

Key Responsibilities

• Provides support and customer service through phone, portal, email, chat, and text messaging in a timely and accurate manner.
• Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed.
• Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces.
• Serves as a customer advocate. Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customer needs are exceeded.
• Documents customer interactions and notifies management of any trends.
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