Aces Program Manager - Fc Learning, Amazon Customer Excellence System (Aces)

DESCRIPTION
As the Learning Program Manager for Fulfillment Centers (FCs), you will be the guardian of quality training at Earth's most customer-centric company! More specifically, you will be responsible for the creation and adoption of associate Training content and programs at Amazon's First Mile network.
As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, structure, and content. You will oversee a team of field trainers to ensure the continued training and ops excellence of our associates and leaders at FC operations around the country.
Key job responsibilities
Your core activities and responsibilities include:
- Being a Subject Matter Expert (SME) on all operational processes;
- Creating end-to-end training programs;
- Overseeing content creation and its continuous update;
- Performing audits to ensure continuous training adoption;
- Creating and reporting appropriate metrics that m...