Full-time

Account Retention Architect

Posted by Apollo • Mexico, Ciudad de México, Mexico

📍 Mexico, Ciudad de México 🕒 March 02, 2026

About the Role

A leading SaaS company in Mexico City seeks an Account Advocate to enhance customer retention and manage complex billing challenges. The ideal candidate will have over 3 years in customer-facing SaaS roles and a track record of driving improvements in billing and retention without a formal management role. You'll work cross-functionally with multiple teams to enhance customer trust and operational excellence. The position offers a dynamic environment focused on collaboration and continuous improvement.
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