Account Manager

The Account Manager I is responsible for servicing the firm's largest base of clients. This role will be primarily responsible for providing white glove customer experience, ensuring operational excellence, and driving client satisfaction/retention. As the face of the company, this role requires exceptional communication and time management skills and a deep understanding of our products and services.

JOB RESPONSIBILITIES

• Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries.
• Review, respond to, and triage incoming client requests, ensuring accurate routing and timely follow-up.
• Develop a working understanding of client environments, needs, and common challenges to effectively support routine account needs.
• Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion.
• Adh...