Account Manager

Job Description
Training & Communications

• Own execution and continuous improvement of AM training programs based on defined BD priorities
• Identify skill and capability gaps using assessments, QA findings, and performance data, and translate into targeted training or enablement actions
• Work with SMEs, BD Leads, and regional teams to roll out new initiatives and tool enablement
• Manage BD learning content, playbooks, SOPs, Info Hub assets, and internal communications to ensure accuracy, usability, and timely updates

Productivity & AM Excellence

• Analyze AM workflows, workload distribution, and productivity pain points to identify root causes of inefficiency
• Execute productivity improvement initiatives within assigned scope, including workload reduction, process simplification, and automation adoption
• Evaluate impact of operational changes using defined metrics and provide recommendations for iteration ...