About the Role
Job Description
- Perform the coordinating role and focus on specific designated customers of the company.
- Function as back-up on non-customer facing front for Account Managers where support is needed.
- Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
- Support the department in business development and customer retention by maintaining good relationship with customers.
- Manage integrity of shipment and performance data.
- Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
- Monitor against performance standards per agreed KPI's with customer.
- Support with upkeep of rates, SOPs, process improvement where applicable.
- Support the accounts receivable process of the customer internally within Expeditors.
- Support th...
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