Access and Growth CX Sr Program Manager

About the Role

At Uber, providing excellent customer support is a core feature of our product experience. As an Access and Growth Sr Program Manager, you will be responsible for ensuring the successful definition and end-to-end execution of high-impact strategic projects that seek to improve the customer experience for earners, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience.

This role has a heavy focus on project management, customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis.

You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology.

You should have a strat...