About the Role
Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Ensure timely revert to client queries /issues within a specified TAT
2. Meet the customer satisfaction goals and handle customer escalation wisely
3. Maintain accurate records and document all customer escalation, queries, and discussions
4. Manage the admin-related queries and work
EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:
1. Experience as a Customer Support Specialist or similar CS role
2. Experience using help desk software and remote support tools
3. Understanding of how CRM systems work
4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities
5. Patience when handling tough cases
interested candidate can contact through
email id - [email protected]
call -6264800151
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