90 Non-Voice Process

About the role

Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for a 90% Non-Voice Process (Chat & Email Support) to join our dynamic team at TASK AGENCIES INC' in Cainta Rizal. This full-time role will see you primarily focused on delivering high-quality customer support through chat and email channels, ensuring our clients receive the best possible experience.

What you'll be doing

1. Providing prompt and efficient customer support via chat and email channels
2. Resolving customer inquiries and issues in a professional and courteous manner
3. Accurately documenting customer interactions and follow-up actions
4. Identifying opportunities to enhance customer service processes and procedures
5. Collaborating with the wider team to share best practices and continuously improve the customer experience
6. Maintaining a strong focus on customer satisfaction and first-call resolut...