4th Line Cloud Support Engineer - VCF - DV Cleared (IT) / Contractor

4th Line Cloud Support Engineer - VCF

Must have an Active DV Clearance.

Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

Skills and Experience

• Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential.
• Experience supporting Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
• Understanding of physical networking...