3908-Senior Analyst -CS transformation

About the Role

The Senior Analyst – Customer Solutions Strategy & Insights serves as the strategic bridge between customer needs, product priorities, and delivery outcomes. This role ensures that customer requirements are translated into scalable product solutions, measurable outcomes, and clear prioritization, reducing misalignment and rework. They bring structure, insight, and analytical rigor to decisions that shape what gets built, prioritized, and scaled.

A Day in the Life

Key Responsibilities

Customer → Product Translation

● Synthesize customer requirements, feedback, and delivery pain points into clear problem statements and outcome definitions

● Ensure customer needs inform product and platform priorities, not bespoke implementations

● Act as a strategic partner to Product by grounding roadmap discussions in customer impact

Strategi...