Full-time
2nd Line IT Support Engineer
Posted by Global 4 Communications Ltd • Horsham, West Sussex, United Kingdom
About the Role
2nd Line Technical Support Engineer
Location: Horsham, West Sussex
Position Type: Full-time, Permanent
Hours: Monday to Friday, 08:30 – 17:30
Salary Range: Negotiable (Depending on experience)
About Global 4
At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.
Purpose of the Role
As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreeme...
Location: Horsham, West Sussex
Position Type: Full-time, Permanent
Hours: Monday to Friday, 08:30 – 17:30
Salary Range: Negotiable (Depending on experience)
About Global 4
At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.
Purpose of the Role
As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreeme...
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